Make it personal with video
INTELLIGENT CUSTOMER SERVICE
Here at VehicleVision we specialise in delivering class-leading video systems for the aftersales and sales automotive retail environments.
Our ongoing product development, training and support is all centred on helping our customers get the best out of video, making it a powerful tool.
Our two innovative products VehicleVision Aftersales and VehicleVision Sales are now trusted tools used daily by a growing number of manufacturers, franchised dealers and garages.
We are proud to work with all sizes of businesses – from small family owned dealerships through to AM100 listed Retail Groups.
Why work with us?
We've been fine tuning our expertise and pushing boundaries in aftersales and sales video since 2010, when we pioneered an industry-first worldwide with Audi UK, creating Audi Cam.
More recently, we've created, run and managed several pilot programmes including Toyota GB – which led to the introduction of MyToyotaView and MY LEXUS VIEW.
Get in touch today, we'd be delighted to share our experiences, knowledge and best practices to help you increase your CSI and generate genuine up-sell opportunities.
Sales
Use VehicleVision Sales to produce dynamic personalised sales presentations of new and used cars – taking your customer experience to the next level. Demonstrate your knowledge and credentials, build rapport and increase confidence and trust by bringing the showroom and forecourt to your customers – anywhere, anytime and on any device.
Packed full of personality
APP PRESENTATION
After recording a personal video presentation for a customer via the VehicleVision Sales app, simply choose your presentation type (e.g. enquiry, renewal or handover), add the customer’s details and that’s it. The system will professionally package and deliver your presentation to the customer, so you can focus on other sales opportunities.
AUTOMATED CUSTOMER CONTACT
Once your presentation has been sent from the VehicleVision Sales app, an automated process begins – A text message with a shortlink will be delivered alongside a personalised branded html email, ensuring they are notified on multiple platforms for increased visibility. From either of these two platforms they can access your personal video presentation on a secure web page.
THE CUSTOMER VIEW
The customer is presented with a secure branded web page, which shows their inputted details from the app. It also automatically includes your dealership and sales advisor details taken from your personalised app log-in. Your personal video presentation is clearly positioned along with direct web links to key pages on your website and the vehicle’s spec page. The customer view is fully responsive and optimised to open on any device with web access. What’s more you will have visibility of when the customer accesses the web page, so you know when to follow up.
Aftersales
Use VehicleVision Aftersales to challenge your customers’ perceptions of vehicle servicing – demonstrating clarity, expertise and transparency. Involve them in the decision to keep their vehicle maintained, road worthy and safe by sharing the video evidence. Build trust and increase loyalty by bringing the workshop to your customers – anywhere, anytime and on any device.
Book a test drive Want more detail?Packed full of features
VIDEO RECOMMENDATIONS
There’s no restriction on the type of video your Technicians can record and send to a customer. The versatile VehicleVision Aftersales system can be used for any scenario – Simple red, amber or green classifications can be demonstrated. • Recommended work can be presented. • Report safety related items. • Show a clean bill of health. • Update progress on repairs. • Carry out visual MOT reports, and so on. All of which are designed to enhance your recommendations or provide an extra level of customer service that is always appreciated.
SHARE WITH YOUR CUSTOMERS
The VehicleVision Aftersales system allows you to share with your customer all the information that you would need – Red, amber or green classification for every recommendation, prices, Service Advisor and Technician picture profiles, health check information, and most importantly your video recommendations. You can even include an additional personalised Service Advisor video message to explain a recommendation in detail or simply to add an extra level of personal service. You have the flexibility to choose what you want to present to your customer on a job-by-job basis.
CUSTOMER VIEW
The customer is presented with a secure branded web page, displaying the key information and video recommendations. This simple easy-to-use responsive web page has everything your customer needs to make a informed choice against each of your recommendations or simply to view the information presented on their vehicle for peace-of-mind. Once the video recommendations are sent to the customer an automated process ensures they receive a consistent on-brand experience at every step – from the initial SMS message and html email notifications to their secure web page, and ultimately their html notification email explaining the online choices made. The customer view is fully responsive and optimised to open on any device with web access. You can even direct the customer to a website landing page of your choice to complete the process if desired (available with or without integration). What’s more you will have visibility of when the customer accesses the web page, so you know when to follow up.
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